Stephen GbolagadeFew weeks ago, I was trying to get a particular office chair for my workspace, then I stumbled on HOG Furniture. Just like you, I was doubting if HOG Furniture is reliable or not; as I’m pretty much familiar with the likes of Jumia and some other shopping stores in Nigeria.
Finally, I took the risked, placed an order and pay for the office chair.
But with respect to my experience in online shopping, and with HOG Furniture, is the company really the best online shopping store for furniture or homewares in Nigeria as they claimed?
I will answer that question right in this blog post.
But kindly note that this is not a sponsored post and I’m not promoting HOG Furniture. I’m just sharing what I’ve personally experienced.
Now, let’s start!
About HOG Furniture
HOG Furniture is an online shopping store in Nigeria, primarily dedicated to home and office wares.
In simple term, the company deal with selling of stuffs like chairs, table, desk, cabinets, wardrobe, rug, carpet etc. And one more thing;
They also deal with Auctioning, cleaning and maintenance services.
Benefits of Using HOG Furniture
- Competitive and Affordable price
- Fast shipping
- Fast customer care response
- Anyone can become a vendor
- You can refer people and earn money
- Flexible payment options
- 7-days refund policy (too low tho)
- You can get discount
- etc.
Is HOG Furniture Legit or Scam?
HOG Furniture is legit. They are in business since 2009, that’s about 12 years (as at the time of writing this blog post). They have no record of scam.
If you’ve been scammed by HOG Furniture in one way or another, kindly use the comment box below to share your story with us and we will be glad to publicize it in order to save someone outside there.
But personally, I have no issue of scam with HOG Furniture.
How to Buy Stuffs on HOG Furniture
- Visit their website: https://hogfurniture.com.ng/
- Sign up and complete your profile
- Search for, and add your product to Cart
- Proceed to Pay
- After payment, wait for your items to be delivered to you.
That’s pretty eazzy, isn’t it?
But I will advise you to chat with them first before you place order. Before I placed my order, I had to chat with them on WhatsApp to know the shipping process and some other questions.
Now, let’s talk about HOG Furniture if they’re really the best online shopping store for furniture in Nigeria.
Is HOG Furniture the Best Online Shopping Store in Nigeria?
Well, I can’t categorically say YES or NO. But to be honest, they’re trying.
If they’re not the best, they should be among the top 5 in homeware or furniture store in Nigeria (as you know we have the likes of popular sites like Jumia, Konga and Jiji).
But notwithstanding, below are what I experienced with HOG Furniture;
Pros of HOG Furniture
1. Good Customer Care Support:
I ask questions a lot, especially if we’re dealing for the first time. The response rate of the support team is fast. And you have a flexible way of chatting with them, which is through “WhatsApp”.
They also follow up by calling you.
2. Affordable Shipping Fee:
Their shipping fee is not expensive, but I won’t tell you how much they charge as the fee is not fixed, it varies with respect to how heavy your item is, and how far your location is.
SO, I’ll advise you to talk to the customer care rep to know your standing here.
3. Fast Delivery
This is what I really like the most of all the reasons why I like HOG furniture.
Let me confess this;
Before I ordered for my office chair on HOG Furniture, I have earlier ordered for the same chair on Jumia, I waited for about 11 days for it to be delivered. Unfortunately, Jumia cancelled the order without any reason given.
I mean, after waiting for 11 days!
Well, I went to HOG Furniture, placed order for the same office chair and after 4 days, I got my chair!
4. Large Inventory of Items
You have thousands of items available for you.
Okay, let’s me also talk about the downside which I hate;
Cons of HOG Furniture
1. Bad Delivery Handling
This really got me annoyed.
I expected HOG Furniture to be able to handle Delivery without stressing the customer (just like how Jumia and co does).
The day when they told me the items will be delivered to me elapsed without getting the item, that doesn’t annoy as I believe maybe something happened. So, I was expecting it another day.
Then suddenly one day, a man called me, telling me to come “immediately now” for my package because he’s going out.
And I was in the middle of an important meeting when he called.
He should have informed me in the morning before he got to my place. Well, I left the meeting and rushed to pick the items and I thought 30 minutes will be okay for me to take leave and return to the meeting later.
After getting to the pickup destination, the man asked me to pay for delivery before I pick the item.
I’ve paid for everything including the delivery fee, why do I need to pay again?
I had to call HOG Furniture to sort it out.
They delayed me for more than an hour there, before HOG Furniture send the delivery money to the driver.
Imagine what I lose that day because of poor delivery handling by HOG Furniture.
They should have:
- Inform me earlier before the delivery agent got to my place
- They should have paid the delivery fee and not waste my time with that.
I don’t know why they can entrust package worth N85,000 to a driver and can not entrust him with just N5,000 for delivery.
HOG furniture needs to fix this!
2. Incomplete Package
Buying an office chair from HOG Furniture was not my first-time buying office chair. And I know what must be included in the package.
Maybe it was a mistake or intentional, I didn’t receive the Manual to install the chair, L and key screwdriver to assemble and tighten the chair.
With these two important items missing, I got annoyed too.
But they later send some DIY videos to replace manual, but I have to look for the “scarce” L and Key screwdriver myself.
HOG Furniture needs to be sure they package the complete items together before sending it out for shipping.
3. Low ratings on products
You know rating is very important, that will help you make decision judiciously. But the products on HOG Furniture website has very low rating, and that may confuse you on knowing a trusted merchant or a scammer.
Maybe this is not HOG Furniture’s fault. Most people don’t care about dropping review unless the product come short of their expectation.
BUT they should try and get ratings and reviews, it builds trust!
So, Is HOG Furniture the Best in Nigeria When it comes to Furniture?
With the personal experience I shared above, I can’t really say.
And don’t be discourage, HOG Furniture is legit and their delivery is very fast. They just annoyed me slightly with the poor delivery handling stuff.
If you want to buy any item on HOG, go ahead.
If I were to rate them, I will give them 7/10. They should work on getting better.
In the future, I will still buy item(s) from HOG Furniture and see if they’ve improved or not; by then, I’ll update this blog post with my experience.
So here you go, HOG Furniture is still one of the top 5 online stores for Furniture in Nigeria!
Stephen Gbolagade
