Stephen GbolagadeDo you want to know if Heroshe is affordable, legit, or a scam?
Or maybe you want to know how you can buy (items) and ship from the USA to Nigeria with ease using Heroshe to bridge the gap, then this blog post is for you.
Before we go into the review and how to buy/ship from the USA to Nigeria, kindly note that I’m writing not from a “mere” perspective or online review. But I’m writing about my personal shopping experience from the USA to Nigeria with Heroshe.
Heroshe, Heroshe… If this is your first time hearing that name, you may be wondering if it’s the name of a person or company. And if it’s a company’s name, what do they do in particular?
Okay, I got you! Let me use this opportunity to introduce you to Heroshe;
About Heroshe
Heroshe is a logistics company that helps in the procurement and shipping of items from the USA to Nigeria.
To break it down, Heroshe can help you buy items from any USA stores like eBay, Amazon, etc., and help you get the purchased items to Nigeria (Lagos state warehouse or your immediate city).
If you have had trouble getting some items from the USA before, Heroshe promises to make your next shipping a good and worthy experience.
Benefits of Using Heroshe
- Free USA address that can be used as the delivery address on any store
- Free $2 or N1,000 when you sign up
- Fast shipping
- Affordable shipping
- Good tracking system
- Back-to-Back follow-ups via email
But is Heroshe a Scam or Legit?
Without mincing a word, Heroshe is legit!
Hey… hey, you’re thinking that the answer should be “maybe” just like other reviews about Heroshe says. I’m not going to follow that trend, I’ll just say the truth because I’ve tested Heroshe and I now trust them.
This is not a sponsored post, but speaking from my experience with them.
Before I started using Heroshe, I tried different logistics companies to help me procure and ship my items from the USA to Nigeria, but in one way or another, I regret because they lacked something, that Heroshe doesn’t.
If you’re thinking of using Heroshe for your next shipping from the USA to Nigeria and you don’t know how I highlight 11 simple steps to use Heroshe; either for the Buy for Me service, Ship for Me service, or BOTH. But now, let’s talk about why think Heroshe is the best so far;
Heroshe Review: Features that Make Heroshe Stands Out?
When I compare Heroshe with other companies that have used or tried to use, I found out that Heroshe is best, and here is why;
1. UI/UX: Clean and Easy to Navigate Website
Heroshe’s website is clean, easy to navigate, and very responsive.
Unlike a logistics website I visited, they are showing a desktop view on mobile, which is annoying. Imagine how you will need to use your fingers to enlarge before you can see the text on the website.
And some websites have annoying pop-ups.
While another has a lot of information squeezed on the homepage (and in smaller font sizes).
On Heroshe’s, you won’t miss your way as everything on their website is perfectly worded and arranged. No long text or confusing pages. The website is just straightforward.
2. Live Chat Support
I’m the kind of someone who asks questions a lot and my curiosity must be satisfied before I proceed on doing something.
Some companies use email or phone calls for their customer support service but they forget to realize that the live chat option is very powerful!
Heroshe got a win here.
I’m not guaranteeing that you will get a quick response within 5 minutes because the time zone of the available customer care or sales rep may be different from yours, but I know they reply as soon as possible.
3. Responsive Customer Care Service
I was eventually thinking of using ShopToMyDoor (ShipToNaija) to procure and ship my items from the USA to Nigeria, but to be honest, their customer care service is horrible.
I don’t know maybe they thought I was joking or not serious, but they snubbed me for weeks even though I was chatting with them on WhatsApp (as that’s their official place to converse with customers).
The snubbing hits me hard to be sincere.
I immediately got to Heroshe, asked my questions on Live Chat and I received responses. I was then onboarded by the customer rep till I finally agreed to go with Heroshe.
For customer care service, Heroshe is your best plug if you need a company to help you buy and ship from the USA to Nigeria.
4. Affordable Shipping Fee
When I say affordable, I don’t mean Heroshe is the “cheapest” but their price is reasonable.
And that raises the question;
How much does Heroshe Charge for Shipping?
Heroshe charges $8 (or its equivalent in NAIRA) per Lbs. to ship from the USA to Nigeria.
But that’s just the shipping fee from their USA warehouse to the Nigeria warehouse which is in Lagos state. If you reside in Lagos, you can visit Heroshe’s warehouse to pick up your items for FREE.
If you’re not in Lagos state and you want to pick up your items in your town or city, you will pay an additional $20 for that. And your items will be waybill from Lagos to your place (either Ekiti or Kaduna).
But note that the $8 shipping fee from the USA to Nigeria is not fixed as some items may attract additional fees (They’ll let you know if you need to pay more).
How many days does Heroshe Shipping take?
According to Heroshe, it will take 8-14 days after the items have been delivered to their USA warehouse and your shipping payment.
But hey, it’s not so!
My items got to their USA warehouse on June 28th and I paid for the shipping on the same day but received them on July 22nd. Well, that’s about 24 days.
Well, I don’t know the reason why it was like that, but I can guess maybe weekends and holidays are not included in their “8-14 days”.
But anyways, I got my items intact.
Now, the last reason feature;
5. Flexible Payment Options
If you want to pay for your items and shipping fee with your ATM card, you can easily do that on Heroshe’s website using the Paystack payment gateway.
You can also pay using PayPal which is a great deal for people like me.
Note that you can’t pay for your items on Amazon directly with PayPal, but if you use the “Heroshe: Buy for Me” service, you’ll just pay Heroshe with PayPal and they’ll help you sort it out.
Which one is “Heroshe: Buy for Me”? okay, let’s talk about it
Heroshe Services
Kindly note that Heroshe offers two different services which you need to be aware of, they are;
- Heroshe: Buy for Me
- Heroshe: Ship for Me
Although the services are self-explanatory, let me say something about them just in case you need clarification.
· Heroshe: Buy for Me
Let’s say your card is declined when you try to checkout or complete payment on any USA store (which happens), or you want to pay using other methods such as PayPal, you can use the Heroshe “Buy for Me” service and Heroshe will help you procure the items on your behalf.
You will send the money to them, they’ll help you buy the items.
How much does Heroshe charge for procurement or the “Buy for Me” service?
Heroshe charges 20% of whatever you’re paying for the items.
Let’s say the total item you want to buy costs $200, you’ll pay them an additional 20% of $200 which is $40. Which means, you’ll pay a total of $240.
Or let’s say you’re dealing with Naira, your total items cost N100,000, you’ll pay an additional N20,000 (20% of 100k), and that totaled to N120,000.
Pretty cool for me tho.
Contact the customer care rep before you use this service, because in my own case, it was slightly different.
· Heroshe: Ship for Me
This is another service which you’ll need to pay for.
They’ll help you ship your items from the USA to Nigeria and it costs $5 per pound or $5 per 0.545Kg.
Kindly note that Heroshe rounds up number(s) to the nearest whole number. For instance, 6.3kg will be 7kg, 12.7kg will be 13kg, and so on.
Also note that the shipping fee you’re paying covers VAT, Customs duties, clearing fees, and taxes.
Which to me it’s affordable.
After your package is delivered to Nigeria, you can go and pick it up for free in Lagos or pay an additional $10 for Home (Door to door delivery).
Now, let’s talk about how to get your items from the USA to Nigeria with Heroshe!
Heroshe: How to Buy and Ship from USA to Nigeria
(Note: You can sign up with Google, it’s very fast and easy).
- Verify your account; you’ll receive an email from Heroshe to this effect
- After verifying your account, sign in to your dashboard
- Update your personal data: Go to “Settings” >> “Profile”
- Then enter your house address: Go to “Settings” >> “Delivery Address”
(You have a USA address when you sign up successfully, all you have to do is copy the address and save it somewhere)
- Buy your items:
Go to any USA store you like, such as Amazon, and sign up (or login), on your profile settings, change the address to the one on your Heroshe dashboard.
Note: You need to use your REAL name on the USA store, only the address will change to the one given to you by Heroshe.
After you’ve bought your items and paid, the store will send those items to your USA address (Heroshe warehouse in the USA) and you’ll follow up with the tracking ID and your dashboard.
- If you can’t pay for the items in the USA store, use Heroshe Buy for Me service
Note that, you’ll pay an additional 20% of what you’re buying as explained above.
(NOTE: Contact the customer care rep before you use this service)
- Be patient for the USA store
After placing your order(s) successfully on the USA store (let’s say AMAZON.com), you will have to wait till they deliver the items to the Heroshe warehouse.
You can track the items using the tracking ID given to you. (In my own case, I didn’t track)
- Verify if the items reach Heroshe
Go to your Heroshe dashboard after 48 hours of placing the order on the USA store, and click on “Shipment” to see if the items you ordered, are there. If they’re there, go to the next step;
- Pay for your shipping;
Heroshe will help you calculate the weight and cost, then you’ll pay for the shipping.
To pay, go to Heroshe Dashboard, then to “Wallet”, and click on “Add money” to pay with your ATM card (powered by Paystack), or with PayPal.
After you pay for the shipping, Heroshe will send an invoice to you immediately which you’ll see in the email address registered with Heroshe.
- Start counting days;
Wait for your items to be shipped to Nigeria and pick them up at the Heroshe Lagos warehouse for FREE or, if you’re not in Lagos, don’t forget to pay for an additional $10 (Home delivery) while paying for the shipping (at Number 8).
- If you pay for home delivery, someone (which can be a DHL or FedEx agent) will call you when your item gets to your area (town or city). Go and pick it up
- Happy shopping!!!
So, that’s simply the steps to Buy and Ship from the USA to Nigeria using Heroshe.
Other Things You Need to Know About Heroshe
Heroshe is against fraud.
So, if you’re thinking of scamming someone maybe by luring someone to use his/her credit card to buy items in a USA store for you, and Heroshe will ship to you here in Nigeria, then you’ve got the wrong idea as you’ll be arrested.
So, that’s all about Heroshe and its Review
Will you try Heroshe on your next shopping? If yes, then you’ve made a wise decision.
And if No, can you tell me if there’s any other company better than Heroshe? Use the comment box to share the company with us and we’ll check it out.
If you have used Heroshe, kindly share your experience with us using the comment box. And don’t worry, you can share your negative experience too, it might help someone.
If you need more information, kindly check out Heroshe.com, check the About page, the contact page, and FAQs and if you still need help, use the live chat to contact them.
REMEMBER: This post is not sponsored by Heroshe or used to promote Heroshe, but this blog post is a result of the service I enjoyed from Heroshe.
Do you know that one of your friends or family members and even someone you don’t know may want to buy and ship items from the USA to Nigeria but are stuck on how to start or which company to use?
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Stephen Gbolagade
Stephen Olgade
2 comments
Thanks u have really helped me out
You are welcome, glad that the blog post helps